Is there a call out charge?
There is NO call out charge. We can discuss your job through text messages, email, telephone or face to face, we would only proceed with any work once you are happy with the price.
When can you come out to me?
Emergencies are our priority and we aim to visit within an hour of your call or message. Smaller jobs can usually be done the same day. Installations and bigger jobs will need to be planned at a mutually agreed date and time.
How much will it cost?
EVERY plumbing job is different and even though it could be a straightforward question such as “How much to fit a new kitchen tap?” we always find it better to see the job first and then give you a quote based on the work involved, you can then choose whether or not to have the work done. We would like to build a good customer relationship with you, rather than a take the money and run attitude adopted by some of our competitors.
Do you guarantee your work?
Plumbing is not an exact science and if a leak occurs after your repair or there is a problem with any work completed by ourselves then of course we will be back out to put it right. Some of the big plumbing companies out there offer a 12 month warranty with any work they undertake, which is a great promise, as the customer has usually paid 3 or 4 times more for the same work as it would have cost them from a local plumber such as ourselves! We would always rather have happy customers than angry ones, so trust us today!